SUPPORT

Something broke?

The app won’t open or crashes

Tell me your Mac model, the macOS version (Apple menu → About This Mac), and what you were doing when it failed.

Paste the key, your Mac model, and whether you already activated on another machine. One key is bound to one Mac.

Include the email you used at checkout and an approximate time. Paddle is the merchant of record — I can look the order up from there.

Which module (music, Zen, shelf, snap, weather…), and a screenshot if you can. Permissions you denied also help — some features go quiet on purpose.

Usually within a day or two. No ticket robot, no chatbot.

Need to stop a subscription or ask for your money back? Manage billing · Cancel or request a refund.